FAQs
Frequently asked questions
Here are some common questions about our company.
Novalink Caribbean Ltd. is a Trinidad and Tobago–based infrastructure and networking company specializing in secure, cloud-ready, and automation-driven technology solutions for small and medium-sized enterprises across the Caribbean. The company designs, deploys, and manages modern network architectures that prioritize reliability, affordability, and long-term operational resilience. With a commitment to vendor neutrality and modular engineering, Novalink delivers infrastructure that scales with clients’ needs while maintaining clarity, transparency, and predictable cost structures.
You can reach our customer support team by emailing info@novalinkcaribbean.com, calling/WhatsApp +1 868-377-1674, or Navigate to our Contact Us page and fill out your information with a brief description of what solution you are interested in, or your existing problem. Our team will reply.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Stratus Fabric is a flexible framework from Novalink Caribbean Ltd. that creates a secure, private workspace tailored to how your environment works - whether you're running a business, coordinating field teams, managing multiple locations, or simply protecting your digital life at home. It brings together your office, home, remote sites, and private cloud into one unified encrypted environment.
Stratus Fabric provides a dedicated, high-performance environment built specifically for Odoo ERP. This is not generic cloud hosting — it is a private, isolated workspace where your business logic, workflows, and data live securely.
Every Stratus Cloud subscription includes a fully managed Odoo CE + PostgreSQL stack, deployed on dedicated OCI infrastructure and protected by enterprise-grade encryption. Your ERP becomes the central nervous system of your business.
Every Stratus Cloud subscription includes a fully managed Odoo CE + PostgreSQL stack, deployed on dedicated OCI infrastructure and protected by enterprise-grade encryption. Your ERP becomes the central nervous system of your business.
Integrated Modules
Run your accounting, CRM, inventory, HR, sales, purchasing, and project management in one unified system. No more switching apps or reconciling data manually.
Success Pack Implementation
Skip the complexity of DIY ERP setup. Our specialists deliver:
• Configuration of core modules
• Data migration from legacy system
• User training and onboarding
• Go-Live support
Success Pack Hours ensure your implementation is structured, predictable, and aligned with your business processes.
Custom Workflows & Development
Every business is unique. Our professional services team builds:
• Custom Odoo modules
• API integrations
• Automated workflows
• Specialized reporting and dashboards
Your ERP adapts to your business — not the other way around.
Reliable, Dedicated Hosting
Your Odoo environment runs on:
• Dedicated OCI compute
• Fixed public IP
• SSL certificates
• Encrypted PostgreSQL database
• Dockerized, reproducible deployments
This ensures performance, stability, and long-term maintainability.
Run your accounting, CRM, inventory, HR, sales, purchasing, and project management in one unified system. No more switching apps or reconciling data manually.
Success Pack Implementation
Skip the complexity of DIY ERP setup. Our specialists deliver:
• Configuration of core modules
• Data migration from legacy system
• User training and onboarding
• Go-Live support
Success Pack Hours ensure your implementation is structured, predictable, and aligned with your business processes.
Custom Workflows & Development
Every business is unique. Our professional services team builds:
• Custom Odoo modules
• API integrations
• Automated workflows
• Specialized reporting and dashboards
Your ERP adapts to your business — not the other way around.
Reliable, Dedicated Hosting
Your Odoo environment runs on:
• Dedicated OCI compute
• Fixed public IP
• SSL certificates
• Encrypted PostgreSQL database
• Dockerized, reproducible deployments
This ensures performance, stability, and long-term maintainability.
Stratus Remote & Mobile User Access provides dedicated, encrypted connectivity for individual devices — ensuring every employee becomes a secure extension of your private Stratus Fabric.
This Device-to-Site VPN uses next-generation encryption to protect your data while delivering a smooth, high-performance experience. Whether your staff works from home, on the road, or in the field, they connect safely and consistently to your business systems. Your team stays productive. Your data stays protected.
This Device-to-Site VPN uses next-generation encryption to protect your data while delivering a smooth, high-performance experience. Whether your staff works from home, on the road, or in the field, they connect safely and consistently to your business systems. Your team stays productive. Your data stays protected.
No Hardware Required
Employees connect securely using their existing devices through a managed configuration — no additional equipment needed.
Granular Access Control
Easily manage who can access your private cloud environment. Remove access instantly if a device is lost, stolen, or a contractor’s engagement ends.
Optimized for Performance
High-speed encrypted tunnels ensure that accessing your “Office Cloud” feels as fast and responsive as being on the local network.
Total Privacy
Business traffic is isolated from the user’s personal internet activity. Your company data stays protected, and your employees’ privacy remains intact.
Employees connect securely using their existing devices through a managed configuration — no additional equipment needed.
Granular Access Control
Easily manage who can access your private cloud environment. Remove access instantly if a device is lost, stolen, or a contractor’s engagement ends.
Optimized for Performance
High-speed encrypted tunnels ensure that accessing your “Office Cloud” feels as fast and responsive as being on the local network.
Total Privacy
Business traffic is isolated from the user’s personal internet activity. Your company data stays protected, and your employees’ privacy remains intact.
Stratus Specialized VPN Packages provide a fully managed, dedicated secure network environment. This is a Pure Networking solution — ideal for organizations that want enterprise-grade security without adopting the full Odoo hosting stack.
Your existing systems stay exactly where they are. Stratus simply wraps them in a private, encrypted perimeter that only your authorized staff can access.
This approach is perfect for:
• Businesses with on-premise servers
• Teams using legacy software
• Organizations that need secure remote access without changing their workflow
Your existing systems stay exactly where they are. Stratus simply wraps them in a private, encrypted perimeter that only your authorized staff can access.
This approach is perfect for:
• Businesses with on-premise servers
• Teams using legacy software
• Organizations that need secure remote access without changing their workflow
Managed Environment
Novalink configures, maintains, and monitors your private network so your team can focus on work, not IT.
Scalable Seat Counts
Choose a plan that matches your team size today and scale up as your workforce grows.
High Bandwidth Allowances
Generous data limits ensure smooth performance for remote desktops, file access, and cloud-connected workflows.
Network Isolation
Your private network is fully isolated, ensuring internal traffic remains invisible to the public web and protected from external threats.
Novalink configures, maintains, and monitors your private network so your team can focus on work, not IT.
Scalable Seat Counts
Choose a plan that matches your team size today and scale up as your workforce grows.
High Bandwidth Allowances
Generous data limits ensure smooth performance for remote desktops, file access, and cloud-connected workflows.
Network Isolation
Your private network is fully isolated, ensuring internal traffic remains invisible to the public web and protected from external threats.
Stratus BigStorage delivers high-performance, massively scalable storage designed for Caribbean businesses that need reliability without enterprise-level complexity or cost. Built on Oracle Cloud Infrastructure (OCI) and fully managed by Novalink Caribbean Ltd, BigStorage gives SMEs the same durability, encryption, and elasticity used by global enterprises - wrapped in a predictable, transparent pricing model.
Whether you’re storing accounting records, creative assets, ERP documents, or full server backups, BigStorage ensures your data remains secure, accessible, and entirely under your control.
The Four Value Pillars
Infinite Elasticity
Start with a few gigabytes and scale seamlessly into the multi-petabyte range. No migrations. No downtime. No architectural limits.
Total Data Sovereignty
Your data lives in a private, isolated cloud environment — never co-mingled, never exposed. You own the keys, and every access path is secured through zero-trust WireGuard tunnels.
Predictable Economics
No confusing tiers or hidden fees. You pay a simple, flat per-GB rate for what you use. Budgeting becomes effortless, even as your storage footprint grows.
Zero-Trust Security
Every byte is encrypted at rest and in transit. Access is restricted to authorized devices and authenticated users, ensuring your business maintains complete control over its digital assets.
Infinite Elasticity
Start with a few gigabytes and scale seamlessly into the multi-petabyte range. No migrations. No downtime. No architectural limits.
Total Data Sovereignty
Your data lives in a private, isolated cloud environment — never co-mingled, never exposed. You own the keys, and every access path is secured through zero-trust WireGuard tunnels.
Predictable Economics
No confusing tiers or hidden fees. You pay a simple, flat per-GB rate for what you use. Budgeting becomes effortless, even as your storage footprint grows.
Zero-Trust Security
Every byte is encrypted at rest and in transit. Access is restricted to authorized devices and authenticated users, ensuring your business maintains complete control over its digital assets.
Novalink’s Location Gateways are dedicated, managed secure network appliances that act as permanent "peers" for your business. Each gateway creates a private, encrypted Site-to-Site VPN between your physical location and your Stratus Cloud environment. This transforms your distributed offices into a single, unified network
— as if every branch were connected to the same local server room.
Your teams experience:
• Faster access to ERP, files, and shared systems
• Consistent performance across all locations
• A secure, always-on connection to your private cloud
Seamless LAN Integration
Your office LAN and your Stratus Cloud environment operate as one connected system. Staff access files, ERP, and shared resources as if they were in the same building.
Managed Security
Every gateway is a dedicated appliance managed by Novalink. All traffic between your sites and the cloud is encrypted using modern, zero-trust principles.
Reliable Hardware
Professional-grade appliances deliver stable, consistent performance — far superior to software-only VPN solutions.
Professional Installation
Our specialists configure each site for optimal performance and security. A one-time installation fee covers setup, testing, and validation.
Your office LAN and your Stratus Cloud environment operate as one connected system. Staff access files, ERP, and shared resources as if they were in the same building.
Managed Security
Every gateway is a dedicated appliance managed by Novalink. All traffic between your sites and the cloud is encrypted using modern, zero-trust principles.
Reliable Hardware
Professional-grade appliances deliver stable, consistent performance — far superior to software-only VPN solutions.
Professional Installation
Our specialists configure each site for optimal performance and security. A one-time installation fee covers setup, testing, and validation.
Stratus Cloud Subscriptions deliver a fully managed private cloud environment built on dedicated Oracle Cloud Infrastructure (OCI) Virtual Machines. Unlike shared hosting or oversold VPS platforms, Stratus provides:
• Dedicated OCPU and RAM
• Consistent, high-performance compute
• Private, isolated environments
• Enterprise-grade reliability and uptime
Your mission-critical applications — ERP, databases, collaboration tools, and more — run smoothly, securely, and without compromise.
• Dedicated OCPU and RAM
• Consistent, high-performance compute
• Private, isolated environments
• Enterprise-grade reliability and uptime
Your mission-critical applications — ERP, databases, collaboration tools, and more — run smoothly, securely, and without compromise.
Every Stratus infrastructure plan includes the essential components required for a modern, secure, and scalable cloud environment.
Dedicated Fixed IP & SSL Certificate
Your environment is professional, secure, and ready for public-facing applications.
Containerized Architecture
Pre-configured with Docker for:
• Odoo CE
• PostgreSQL
• Seafile collaboration tools
This ensures clean deployments, easy updates, and consistent performance across environments.
Generous Bandwidth
Included public bandwidth ranges from 500 GB to 3 TB per month, supporting remote teams, multi-site access, and high-traffic operations.
Dedicated Fixed IP & SSL Certificate
Your environment is professional, secure, and ready for public-facing applications.
Containerized Architecture
Pre-configured with Docker for:
• Odoo CE
• PostgreSQL
• Seafile collaboration tools
This ensures clean deployments, easy updates, and consistent performance across environments.
Generous Bandwidth
Included public bandwidth ranges from 500 GB to 3 TB per month, supporting remote teams, multi-site access, and high-traffic operations.
• Predictable, transparent pricing
• Vendor-neutral, future-proof architecture
• Rapid deployment through productized modules
• Security-first design philosophy
• Clear, mobile-friendly communication and documentation
• Infrastructure built for longevity, not lock-in
• Vendor-neutral, future-proof architecture
• Rapid deployment through productized modules
• Security-first design philosophy
• Clear, mobile-friendly communication and documentation
• Infrastructure built for longevity, not lock-in